Processing Time
Candy Funhouse processes and ships orders within 1-2 business days. Carrier transit time is added on top of processing, and the delivery estimate shown at checkout includes both.

Order Tracking
Once your order has been processed and shipped, you will receive an email notification containing your tracking number and shipping details.

Free Shipping
Candy Funhouse offers free shipping on orders of $75 CAD or more to addresses in the provinces (not NT, YT, or NU). The $75 is based on your cart subtotal after any discounts are applied, so your order needs to reach $75 after discounts to qualify.

Some postal codes are not eligible for free shipping. If your postal code is one of them, the checkout tells you as soon as you enter your address, and a Standard Shipping rate is always offered.

Shipping Rates
Shipping rates are provided before checkout. Free shipping is available for all orders over $75 CAD.

Worry-Free Delivery
Worry-Free Delivery is an optional add-on, from $0.99 to $4.99 depending on your order total. It means we add extra protective packaging, like ice packs in warm weather, and if something arrives damaged or doesn’t arrive at all we handle it for you directly instead of sending you through a courier claim.

To add it, choose “Protected Checkout” in your cart. To order without it, choose “Checkout without protection.”

If you’d like it removed, contact us before your order ships and we’ll refund it.

Temperature Considerations
Chocolate and other heat-sensitive items can be affected by warm weather in transit. Please consider the destination climate before ordering, especially in warmer months. Adding Worry-Free Delivery includes extra protective packaging such as ice packs, which helps in the heat.

Damaged Items
Photos are required for all damage reports. If an item arrives damaged, opened, or defective, take photos of the item and the packaging before you throw anything away, and send them to us within 7 days of delivery. Please keep everything until we've finished helping you, since we can't review a damage report without photos. Once we have the photos, we'll review what happened and follow up with the next steps.

Lost in Transit
If your tracking stops updating or your package appears lost in transit, contact our Customer Service team. We’ll investigate with the courier and arrange a replacement or refund where the package can’t be located, whether or not you added Worry-Free Delivery.

Packages Marked as Delivered
If your tracking shows your package was delivered but you didn’t receive it, contact us within 7 days of the delivery date.

If you added Worry-Free Delivery, we’ll arrange a replacement or refund for you directly. If you didn’t, we’ll open an investigation with the courier on your behalf and share the outcome with you. Couriers treat a package marked delivered as complete, so these cases depend on what the courier finds.

We recommend choosing a secure delivery location where possible.