Refund policy

Returns and Exchanges:
For health and safety reasons, Candy Funhouse does not accept returns or exchanges for any candy or food items.

If you have any issues with your order, please visit our Contact Us page to speak with our Customer Service team within 7 days of receiving your order.

If you have purchased a non-edible item, we have a 15-day return policy, meaning you have 15 days after receiving your item to request a return.

Return Eligibility:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For voluntary returns of non-edible items, refunds exclude the original shipping costs, the return shipping is not covered by Candy Funhouse, and all such refunds are subject to a 15% restocking fee.

Order Changes & Cancellations:
If your order hasn't shipped yet, we can often change the shipping address, add or remove items, or cancel it. We can't guarantee it, since orders can ship quickly, so please contact us as soon as possible and we'll do our best to make the change before it ships. Once an order has shipped, we can no longer change or cancel it. We recommend reviewing your order carefully before completing your purchase.

Damages and Issues:
Please inspect your order on arrival and contact us within 7 days of receiving it if an item is defective, damaged, or wrong. Photos are required, so take photos of the item and the packaging and keep everything until we've finished helping you. We can't review a damage report without photos. We'll review what happened and follow up with the next steps to put it right.

Exceptions / Non-returnable Items:
Certain items cannot be returned, such as perishable goods (including food), custom products (such as special orders or personalized items), and gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items.

Refund Process:
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please visit our Contact Us page to speak to a customer service representative.