Frequently Asked Questions



General Questions

What happens if the item I order is out of stock?

In the improbable case a product is out of stock, will inform you within 24 hours of preparing your buy. On account of an out-of-stock product, your payment option will be discounted the price tag of the item and also the transportation costs related with the out-of-stock product.

Candy Questions

Do you make any of these products?

We do not manufacture any of the products listed on the Candy Funhouse website, but we do use branded candy to create our own loot bags.

Can we request certain candies?

Yes, we are happy to try and get any product for you!  Just send us an email via the form on the contact us page.

Shipping Questions

Where do you ship from?

Mississauga, Ontario

How much does shipping cost?

Shipping charges vary depending upon your location in North America and the shipping service that you select.

When will my products arrive?

Products are shipped out within 1-3 business days from the Candy Funhouse warehouse.  Our website displays an estimated delivery date on all products, along with a tracking number once the order has been shipped.  Sorry, these dates are NOT guaranteed and of course exclude time delays caused by natural disasters.