FAQs

In the improbable case a product is out of stock, Candyfunhouse.com will inform you within 24 hours of preparing your buy. On account of an out-of-stock product, your payment option will be discounted the price tag of the item and also the transportation costs related with the out-of-stock product.

No, promo codes are excluded from all orders that include a subscription box.

No, we are currently online only.

We do not manufacture any of the products listed on the Candy Funhouse website, but we do use branded candy to create our own loot bags.

Yes, we are happy to try and get any product for you!  Just send us an email via the form on the contact us page.

Yes. In Canada, shipping is free on orders over $75. Free shipping excludes NT, YT, and NU. If you're shopping from the USA, please visit Candyfunhouse.com.

Shipping charges vary depending on your location and the shipping service you select. Your exact cost is shown at checkout before you pay. Orders over $75 ship free in Canada, excluding NT, YT, and NU.

We ship out of the Greater Toronto Area.

Orders ship from our warehouse within 3-5 business days. You'll see an estimated delivery date on every product, and you'll get a tracking number by email once your order ships. Delivery dates are estimates, not guarantees, and can be affected by weather or carrier delays.

Worry-Free Delivery is an optional add-on, from $0.99 to $4.99 depending on your order total. It means we add extra protective packaging, like ice packs in warm weather, and if something arrives damaged or doesn't arrive at all we handle it for you directly instead of sending you through a courier claim.

To add it, choose "Protected Checkout" in your cart. To order without it, choose "Checkout without protection." If you'd like it removed, contact us before your order ships and we'll refund it.

Chocolate and other heat-sensitive items can be affected by warm weather in transit. Adding Worry-Free Delivery includes extra protective packaging such as ice packs, which helps in the heat. If you're not sure what travels well, contact us before you order and we'll tell you.

Photos are required. Take photos of the items and the packaging before you throw anything away, and send them to us within 3 business days of delivery. Keep everything until we've finished helping you, since we can't approve a refund or replacement without photos. If you added Worry-Free Delivery, we'll handle it for you directly rather than sending you through a carrier claim.

Contact us within 7 days of the delivery date and we'll help. It's worth checking around your property and with neighbours or your building's mail room first, since packages are often left somewhere unexpected. If you added Worry-Free Delivery, we'll arrange a replacement or refund for you directly. If you didn't, we'll open an investigation with the courier on your behalf and share the outcome with you.