FAQs

If an item goes out of stock after you order, we'll let you know within 24 hours. We'll refund that item, including any shipping you paid for it, to your original payment method.

Discount and promo codes apply to full-price items only. Sale items and subscription boxes are excluded, so a code won't discount those. You can still use a code on an order that includes them, and it will apply to the other full-price items in your order.

We’re online only, so we don’t offer order pickup. Shipping is free on orders of $75 or more in Canada, and most orders are processed and shipped within 1 to 2 business days. If you need an item urgently, let us know. We’re based in Mississauga, Ontario, and our team may be able to help with a faster option.

Yes. If you're interested in wholesale or buying to resell, start a chat or contact us with your business details and our wholesale team will follow up by email.

We do not manufacture any of the products listed on the Candy Funhouse website, but we do use branded candy to create our own loot bags.

Yes, we are happy to try and get any product for you! Just send us an email via the form on the contact us page.

Many of our items are imported and can sell out quickly. We restock regularly, but we can't confirm if or when a specific item will come back. If an item is sold out, you'll see a back-in-stock notification button on its product page. Enter your email there, and we'll send you an email as soon as the item is back in stock.

Yes. Even if an item shows as limited online, we may be able to get more. Contact us with the item you want, how many you need, and the date you need it by, and our team will check and help where we can.

Yes. In Canada, shipping is free on orders of $75 or more. The $75 is based on your cart subtotal after any discounts are applied, so your order needs to reach $75 after discounts to qualify. Free shipping excludes NT, YT, and NU, and some remote postal codes are not eligible either. If your postal code is one of them, the checkout tells you as soon as you enter your address. If you're shopping from the USA, please visit Candyfunhouse.com.

Shipping charges vary depending on your location and the shipping service you select. Your exact cost is shown at checkout before you pay. Orders over $75 ship free in Canada, excluding NT, YT, and NU.

We ship out of the Greater Toronto Area.

We process and ship orders within 1-2 business days. Carrier transit time is added on top of that, so your total delivery time depends on your location. You’ll see an estimated delivery date (which includes both) at checkout, and you’ll get a tracking number by email once your order ships. Delivery dates are estimates, not guarantees, and can be affected by weather or carrier delays.

Worry-Free Delivery is an optional add-on, from $0.99 to $4.99 depending on your order total. It means we add extra protective packaging, like ice packs in warm weather, and if something arrives damaged or doesn’t arrive at all we handle it for you directly instead of sending you through a courier claim.

To add it, choose “Protected Checkout” in your cart. To order without it, choose “Checkout without protection.” If you’d like it removed, contact us before your order ships and we’ll refund it.

Chocolate and other heat-sensitive items can be affected by warm weather in transit. Adding Worry-Free Delivery includes extra protective packaging such as ice packs, which helps in the heat. If you’re not sure what travels well, contact us before you order and we’ll tell you.

Photos are required. Take photos of the item and the packaging before you throw anything away, and send them to us within 7 days of delivery. Keep everything until we've finished helping you, since we can't review a damage report without photos. We'll review what happened and follow up with the next steps to put it right.

Contact us within 7 days of the delivery date and we’ll help. It’s worth checking around your property and with neighbours or your building’s mail room first, since packages are often left somewhere unexpected. If you added Worry-Free Delivery, we’ll arrange a replacement or refund for you directly. If you didn’t, we’ll open an investigation with the courier on your behalf and share the outcome with you.