Security & Privacy
At Candy Funhouse we understand that as our customer, privacy is important to you.
Our business is built on a value of trust and no one wants to give out information only to find out that it is being misused. This is why we give you our guarantee we will not sell, trade, give out or exchange your personal information to any person or business, ever.
You've got our word on it.
Questions you might have about our services...
What information do we collect?
We can only collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, you may be asked to provide your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
When I register what happens to my information?
The information you enter when creating an account or placing an order is protected by a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. All supplied sensitive/credit information you entered is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
The only information we receive is your mailing information, your user name, and what payment method you used when placing an order (i.e. paypal, google pay, master card, visa). Your payment method account information is never shared with us, and we only use your personal information to ship our Products. It is our Professional Establishment's policy to never sell or redistribute any of our customer's information to 3rd parties. However, we may be required to release your information in order to comply with the law, in which we must enforce our site policies or in order to protect individual or company rights, property, or safety.
Please Note: Since payments are processed through a third party SSL we cannot control the policies of trusted third parties (i.e. paypal, google pay, master card, visa, shopify) who assist us in operating our website, conducting our business, or servicing you. However these companies have their own privacy policies, and have agreed to keep your information confidential. Please check with your preferred payment method on any further disclosures of your information
Use of your email address...
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order, like confirmation that we received your order, shipping confirmation, or any complications in your order.
It is your choice to authorizing us to use your name and email to send periodic Newsletters. If you have signed up for the newsletter you may decide to opt-in to our mailing list, this will end all emails that may include company news, updates, related product or service information, special promotions, or discounts. Unsubscribing is as simple as clicking the unsubscribe link at the bottom of any newsletter / email you receive.
How do you use other information revealed to you when I order?
Some Order / Product information we collect from you may be used in one of the following ways:
To personalize your experience
To improve our website
To improve customer service
To administer a contest, promotion, survey or other site features
Occasionally, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children’s Online Privacy Protection Act Compliance
Although we are a Canadian company we want all of our guest to rest assure and feel safe. We honor and comply with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
In the improbable case a product is out of stock, Candyfunhouse.com will inform you within 24 hours of preparing your buy. On account of an out-of-stock product, your payment option will be discounted the price tag of the item and also the transportation costs related with the out-of-stock product.
No, promo codes are excluded from all orders that include a subscription box.
No, we are currently online only.
We do not manufacture any of the products listed on the Candy Funhouse website, but we do use branded candy to create our own loot bags.
Yes, we are happy to try and get any product for you! Just send us an email via the form on the contact us page.
Free Shipping to Canada over $59 CAD.*
Free Shipping to USA over $120 CAD.
*Free Shipping to Canada excludes NT, YT, NFL, and NU.
Shipping charges vary depending upon your location in North America and the shipping service that you select.
Products are shipped out within 1-3 business days from the Candy Funhouse warehouse. Our website displays an estimated delivery date on all products, along with a tracking number once the order has been shipped. Sorry, these dates are NOT guaranteed and of course exclude time delays caused by natural disasters.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.